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Here
you can find out FAQs and technical information
Site
technical information
Basement
Lighting Hydroponics site is hosted on a Linux
server provided by WebFusion
hosting, a division of Pipex.
The ecommerce aspect of the site is provided on by Miva
Merchant
4.13. Miva
Merchant has been enhanced with Open
UI. The SSL encryption is authenticated by Thwate.
The majority of the site is produced on Macromedia
Dreamweaver
MX on a Microsoft
Windows
XP Professional Compaq
system. This website has been tested to ensure compatibility
with the following browsers;
And
on the following operating systems;
Do
you keep my name and address?
If
you ask for a brochure we only use your name and details to
send out the relevant information. Once these have been sent
out we destroy your details. Likewise, any details from orders
placed by yourselves are kept only for the fulfilment of that
particular order. Details are kept for a week after delivery
to ensure delivery of goods and then deleted.
Do
you sell my name and address to other organisations?
No,
we never sell any customer names and due to deletion of records
we have no list of names to sell.
General
Questions
How
long has Basement Lighting Hydroponics been established?
Basement
Lighting started trading in 1999. It became incorpated as Basement
Lighting Limited in 2002.
Where
are you based?
Basement
Lighting Hydroponics
Unit 3 The Old Maltings
George Street
Newark
Nottinghamshire
NG24 1LU
United Kingdom
Sales
And Support
How
do I know you won't keep my money and never send any products?
It
is easy to verify our company exists. (We are company number
04418462.) Additionally, if we did not send goods, the news
would spread quickly and we would end up without a business,
which after all the hard work we've put into it, would be ridiculous.
Also one of the main reasons that we put our business on the
web is to provide the good, honest and efficient service that
our customers deserve.
What
is the fastest method of payment?
Online
credit card payment are the fastest because payment is instant
and can be performed from your computer. If you want the fastest
service, please pay by depositing money directly into our bank
account.
What
about security when I pay by credit card?
We
use SSL technology combined with PGP encryption to ensure your
details are safe. We also use AVS [Address Verification System]
anti-fraud technology to protect ourselves and the public. The
SSL is Thwate approved.
Is
payment by credit card secure?
Yes,
all cards taken via out online shop are protected by SSL encrytion.
If you want to order by phone we process your order during the
call and verify your details.
What
is Basement Lighting Hydroponics' prefered method of payment?
We
prefer payment by cheque, bank transfer, cash (registered or
special delivery only) or postal orders. Online payment options
incur a surcharge to the merchant (which we absorb). Therefore,
we are able to provide a better and more discreet service if
you pay via cheque, cash or postal order. Additionally, if you
are paying by cheque or bankers' draft, we do not dispatch goods
until payment is confirmed. We would prefer to send goods immediately,
but we have experienced an unacceptable level of fraudulent
orders. We apologise in advance to our genuine customers.
I
live outside the European Union. Do you export to my country?
We
mainly sell to the European Union, bordering countries are more
than welcome to order. However, we do not supply to Asia, Africa
or North or South America. We do not promote extensively outside
of the UK because the large and bulky nature of our products
makes us relatively uncompetative. If you wish to purchase a
hydroponic system, please note that they are quite heavy and
therefore expensive to ship. Please contact us if you are in
doubt.
Are
all products held in stock?
The
vast majority of our products are held in stock and you will
be notified of any potential delay. All nutrients, growth accerators,
lamps, reflectors, ballasts and grow media are held in stock.
Please note that we occasionally and unexpectedly receive large
orders which can make the most organised stock control erratic,
although we aim to minimise delay for all concerned.
If you would like to check the suitability of a product, or
reserve items of stock, please telephone during working hours,
or leave amessage (with your contact information) on our telephone
answering machine.
How
soon will my goods be sent?
Your
goods will be sent within 24 hours of us receiving your cleared
payment. Payment by cash, postal orders and bank transfer usually
implies immediate dispatch. (Internet orders payed by credit
card are subject to third party processing and approval.) Orders
received by 2:00PM (14:00) are usually dispatched before the
close of business at 5:00PM (17:00). Orders received on Saturdays,
Sundays and public holidays are usually dispatched before the
end of the next working day.
What
is your after sales service like?
We
offer free, lifetime email and phone support for any product
bought from us.
When
is the best time to telephone or visit the shop?
You are welcome to phone any time on any day (including Saturdays
and Sundays). Whilst we take phone calls late, preferably ring
between 8.00am to 10.00pm. Our unit is open 7 days a week. Please
call first to ensure availability of products.
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